March 10, 2020 – The National Association of the Remodeling Industry recognized APEX Construction Management tonight for having just received the 2020 national Guildmaster Award for service excellence. APEX is one of only four Minnesota remodelers to earn the distinction from GuildQuality. It is the country’s leading independent customer satisfaction survey company.
To be considered, contractors must allow the organization to survey their last 20 or past year customers. While the industry average for customer satisfaction among remodeling clients is 70 percent, Guildmaster recipients must score at least 90 percent to qualify. GuildQuality reported that APEX earned a perfect 100 percent score on its last 38 customer surveys.
GuildQuality goes deep
Unlike reviews on Google, Houzz or Angie’s List, GuildQuality verifies that each survey participant is an actual client. It also goes well beyond the typical 5-star rating system to ask a number of questions that probe specific construction-related performance areas. They include experience, professionalism, schedule, budget, quality, value, communication, problem resolution, cleanliness, safety, trust, punch list and likelihood to recommend.
NARI-Minnesota President Donella Olson commended APEX President John “JB” Biancini for his Guildmaster achievement at the association’s bimonthly Firm Nite. The event was held at the new Select Surfaces showroom in Plymouth. Some 110 NARI members and guests attended.
JB on GuildQuality and Guildmaster achievement
“We have GuildQuality survey APEX customers for quality control as much as for recognition,” Biancini said. “Houses are not perfect and neither is APEX. But everyone on the APEX team pulls together to improve our clients’ quality of life at home.”
The St. Paul remodeler credited APEX clients for successful remodeling outcomes. “It takes mutual trust and respect to deliver a positive remodeling experience. We are fortunate to serve good people who understand there will be highs and lows during their projects,” he said. He also recognized APEX Project Manager Matt Grudzielanek and Designer Lisa Stoll of Sparrow & Stoll for their support.
APEX has been a GuildQuality member for five years. This is the first time it has applied for the Guildmaster Award. APEX also is 2018 NARI Regional Contractor of the Year for Additions under $250,000. It is Better Business Bureau accredited. And APEX is a member of Housing First Minnesota and the National Association of the Remodeling Industry.