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Apex Design Build

Residential Remodeling

Delivering Great Client Experiences...

...One Project At A Time

contractor referrals

APEX Clients Survey

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Guild Quality Milestone Badge

At APEX, we take grades seriously. We strive for an A+  score on each project and ask clients to tell us directly how we did. We also use the industry’s leading independent customer satisfaction researchers,  Guild Quality, to survey our clients after we complete their projects. Guild Quality contacted us this week to say the last 20 APEX clients they surveyed gave APEX the highest score possible for “Likely to Recommend.”

Thank you to all of our APEX customers who take the time to share their experiences through online reviews and these Guild Quality surveys.  Guild Quality starts by emailing its survey. If the survey is not completed, it tries again. If that doesn’t work, it calls. And finally, it mails a postcard reminder.

APEX reviews appear on many online platforms, including the APEX reviews page, Google, Houzz, Angie’s List, the Better Business Bureau, Home Advisor and Facebook.  The Guild Quality survey is the most time consuming and important  because it asks multiple questions. But most people can complete the survey in less than five minutes. The other reviews go even faster.

Repeat business and referrals are the cornerstones of how we have built APEX. These customer satisfaction surveys and online reviews are what keep us on course. Thank you.

 

APEX Growth Built on Personal Client Referrals

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Photo of master bath

Master bath

HomeAdvisor, the company that sells leads to contractors and bought the online reviews platform Angie’s List this year, is betting that homeowners will prefer them to recommend qualified remodelers than to qualify companies on their own. However this Vadnais Heights story suggests the time-honored approach of asking family and friends for referrals still is going strong in Minnesota.

Scott and Jean Crow had first learned of John “JB” Biancini and his company APEX Construction Management from neighbors who had used him and whose sons were friends. After meeting JB and seeing his website and work, Jean was impressed enough to refer APEX to her sister for a big remodeling project. Then she and Scott had APEX raise and remodel their sunken living room and install new Marvin windows throughout the main level a few years ago. And this year APEX returned to replace their upstairs windows and remodel their master suite.

Afterwards, the Crows shared this online review:

“We just completed our second remodeling project with Apex and once again we are thrilled with the results. Three years ago we remodeled our family room; we just finished remodeling our master bedroom and bathroom. Apex does an outstanding job. They have great attention to detail and do high quality work. Apex does a nice job communicating with clients. They are fast and finish the project on time. We would recommend them to friends and family and will contact them again for our next project.”

APEX Clients Video

The Crows also elaborated on their Master Suite project in this video. Minneapolis Architect Meghan Kell designed the space.

APEX Built on Long-Term Relationships not HomeAdvisor

Many contractors aspire to be your “contractor for life.” Based on the steady flow of repeat business and referrals, APEX actually pulls it off. It takes more than the ability to drive a nail and saw a straight line to be a successful General Contractor. JB put the words “Construction Management” in his business’s name for a reason. He’s a process guy from his long career in technology. He knows good intentions only get you so far in remodeling. Repeatable, reliable quality also takes good process and mutual trust.

APEX values long-term client relationships like the Crows’ so much, JB has special yard signs that say “VIP Repeat Customer.”

“What I like about personal referrals is that they are based on the actual experience of people whom I respect and trust. They know my standards and I am confident they will not suggest someone who will fall short. APEX clients feel the same way,” JB explained.