APEX Construction Management LLC has received the 2021 Guildmaster with Highest Distinction Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry.
To encourage the highest level of customer service, GuildQuality offers two levels of distinction in addition to the baseline Guildmaster Award. Members who receive a recommendation rate between 95.0 and 97.9 percent receive Guildmaster with Distinction. Members who receive a recommendation rate between 98 and 100 percent receive Guildmaster with Highest Distinction. APEX has an overall satisfaction rating of 99 percent.
The Atlanta-based customer satisfaction survey company has offered the Guildmaster Award since 2005 to recognize and celebrate home building, remodeling, and contracting professionals who have demonstrated the highest level of customer service within the U.S. and Canada.
APEX was chosen out of nearly 2,000 residential construction industry businesses in North America who use the Atlanta-based service to survey their clients. GuildQuality considered two metrics in the satisfaction surveys that thousands of its members’ customers submitted: the percentage of customers stating they would recommend the business to a friend and the percentage of customers who responded. To be eligible for the award, APEX needed to achieve a recommendation rate of 90 percent or higher.
APEX President John Biancini accepts award
APEX President John Biancini noted that APEX’s mission is to deliver great client experiences one project at a time and to enhance its clients’ quality of life at home. He cited the award as evidence that the APEX team is delivering on that promise. JB commended Project Manager Matt Grudzielanek, Designer Lisa Stoll, Engineer John Wardell and APEX’s dedicated trade partners for making the award possible.
Contact APEX to arrange a 15-minute video consultation to discuss your own project needs.