APEX Construction Management has once again earned the Angie’s List Super Service Award. The 2020 award honors excellence among home service professionals who maintained superior service ratings and reviews on Angie’s List last year. The 22-year-old award is a prestigious distinction that recognizes best-in-class providers. Angie’s said winners demonstrate consistently high levels of customer service from the past year and overall.
APEX just missed the 2019 Super Service Award because a few of its five-star reviews were not recorded until a few days after the cut off. APEX currently has 50 client reviews on Angie’s List, 47 of which are top-rated “A’s.”
“We are grateful to the many clients who share their APEX remodeling experiences on Angie’s List, Guild Quality, Houzz, Google and our own website. No one knows us better. This is a wonderful service to other homeowners who are searching for a reputable contractor,” said APEX President John “JB” Biancini.
Promote for exposure, Perform for recognition
Full disclosure – APEX Construction Management pays Angie’s List a monthly fee to obtain preferred exposure on the platform. This means that more homeowners are likely to consider APEX. However, the fee has no bearing on how clients rate the remodeling experience, which is the basis of the Super Service Award.
APEX promotes its remodeling services on Angie’s List and Houzz.com. They are popular destinations among homeowners who are gathering remodeling ideas and researching contractors. Many new opportunities come from repeat clients and direct client referrals. APEX offers clients a 1 percent bonus when referred projects are completed.
APEX does not purchase leads from Angie’s List’s sister company HomeAdvisor.
“HomeAdvisor charges by contractors by the lead so it overloads consumers with contractors referrals. This wastes everyone’s time,” Biancini remarked. “It’s fine to get a second opinion, but no one needs to be hounded by five contractors for the same job.”
He said the most important thing is to choose a contractor you can trust. “If there is mutual trust, you can solve any problem,” he said. Positive online review are one way to evaluate a contractor’s integrity. You also can get a sense of a person when you meet or video conference during the selection process.
A good fit is as important to APEX as to its clients. “We evaluate clients as much as they evaluate us. In most cases we would rate APEX clients every bit as high as they score us, Biancini said. “We have been blessed with the best clients.”
Please contact APEX to discuss your own remodeling plans.