At APEX, we take grades seriously. We strive for an A+ score on each project and ask clients to tell us directly how we did. We also use the industry’s leading independent customer satisfaction researchers, Guild Quality, to survey our clients after we complete their projects. Guild Quality contacted us this week to say the last 20 APEX clients they surveyed gave APEX the highest score possible for “Likely to Recommend.”
Thank you to all of our APEX customers who take the time to share their experiences through online reviews and these Guild Quality surveys. Guild Quality starts by emailing its survey. If the survey is not completed, it tries again. If that doesn’t work, it calls. And finally, it mails a postcard reminder.
APEX reviews appear on many online platforms, including the APEX reviews page, Google, Houzz, Angie’s List, the Better Business Bureau, Home Advisor and Facebook. The Guild Quality survey is the most time consuming and important because it asks multiple questions. But most people can complete the survey in less than five minutes. The other reviews go even faster.
Repeat business and referrals are the cornerstones of how we have built APEX. These customer satisfaction surveys and online reviews are what keep us on course. Thank you.